Question 33:
HOW TO AVOID MISCOMMUNICATION IN THE WORKPLACE
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to (30) _______greater trust and increased productivity among employees. Here are a few tips for doing so. Practice active listening. The art of active listening includes (31)_______ close attention to what another person is saying, then paraphrasing what you've heard and repeating it back. Concentrate (32)_______ the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception. Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues-facial expressions, body language, etc. - that may (33)_______ contradict what we're saying. Before addressing a staff member or (34)_______ a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying". Be consistent throughout. Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" Demonstrate that you prefer questions up-front as opposed to misinterpretation later on.
A: intentional
B: unintentional
C: intentionally
D: unintentionally
Đáp án D
Trước động từ thường “ contracdict” nên dùng trạng từ
Intentionally: cố ý, có dự định trước
Unintentionally: vô ý
Every conversation comes with a host of non-verbal cues-facial expressions, body language,etc. - that may (33)_______ contradict what we’re saying. ( Mỗi cuộc đối thoại cùng với những cử chỉ phi ngôn, nét mặt, ngôn ngữ cơ thể cái mà có thể gây mâu thuẫn ngoài ý muốn với cái mà bạn đang nói.)